Policies and Shipping
100% SATISFACTION GUARANTEE
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.
Hyland Cyclery Salt Lake City: Now offering FREE ground shipping on all orders over $100.00 with the following exceptions:
- Items subject to additional shipping and handling charges because of size or weight are excluded. Oversized shipping charges for such items will be applied at checkout. This includes but is not exclusive to bikes, frames, forks, wheelsets, tires, auto racks and tailgate pads.
- Offer valid only on orders placed at hylandcyclery.com
- Offer not valid on return shipments, special orders or prior purchases.
- Offer is limited to stock on hand and items fulfilled through our warehouses, is nontransferable and is not redeemable for cash.
- Offer limited to standard shipping, continental U.S. addresses only.
|Order Amount||Standard Shipping||Expedited Shipping||Store Pickup*|
|Up to $49.99||$9.00||$25.00||FREE |
|$50.00-$99.99||$12.00 ||$40.00||FREE |
Sorry, but we do not ship outside of the continental U.S.
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.
Hyland Cyclery will accept returns within 30 days of original purchase date.
- Items must be in new condition, with all original packaging, and with all manuals and accessories included.
- No returns on bicycles, car racks and tools.
- No returns on "Special Order" items.
- All refunds require original receipt. For returns without an original receipt, we may, at our discretion, issue store credit.
- Refunds will be issued in the same form of payment as originally used.
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. All return shipments must be pre-paid (we do not accept CODs). For your safety please include insurance and tracking information with your shipment. We will only refund shipping costs on damaged or incorrect merchandise.
All returns require a return authorization number. Please contact us by phone or email to receive your return authorization number. The return authorization number must be clearly marked on the outside of the package or the item will be refused.
All online returns must be made within 30 days of receiving the item.
**Hyland Cyclery gladly accepts returns and exchanges at no charge if we are at fault for an incorrect or damaged item. However, if the items are returned for any other reason the purchaser is responsible for shipping charges both ways- if free shipping was originally included, the actual shipping charge will be deducted from the total amount refunded.
|PRICES AND INFORMATION|
We strive for accurate pricing and images, however some errors are inevitable. We apologize for any inconvenience this may cause. Please email us at firstname.lastname@example.org if you find an error. Please note that an order acknowledgement received via email is not an acceptance and does not create a contract; we inspect all orders for accuracy prior to fulfillment. Hyland Cyclery reserves the right to cancel your order if a pricing error has been made.
|LOW PRICE GUARANTEE|
Our goal is to always have the lowest price available so that we can be your one stop bike shop. If you find the same item for less we will happily match the price, or if you have already purchased the item from us we will refund the difference for up to 30 days from the date of purchase.
Must be the exact same item, including size, color and year. Price match includes all associated costs (shipping, ect.). Item must be in stock at an authorized US dealer of that product. We must be able to verify with the original copy of an ad or link to the website. We reserve the right to not match items that are below our dealer cost. Other offers such as 12 Month No Interest Financing, % discount coupons, ect cannot be combined with price match.